1. Definitions

“BLI”, “we”, “us” or “our” refers to Business Language Institute and the legal entity or provider named in these Terms. “Client” refers to the individual, company, organization, hotel, restaurant, wellness business or other customer booking or using BLI services. “Learner” refers to any person participating in a training session, course, placement test, coaching program, communication lab or assessment.

“Services” include language training, business communication training, hospitality training, executive coaching, placement tests, learning plans, course consultations, certificates, badges, certification programs, framework agreements, learning materials and related advisory or support services.

2. Contract Formation

A contract is formed when BLI accepts a booking, confirms an offer, sends a written order confirmation, begins providing the service at the Client’s request, or when the Client accepts a proposal, invoice, quote or framework agreement.

Information on this website does not constitute a binding offer unless expressly stated. Course descriptions, certification descriptions, program outlines and pricing indications are subject to availability, final confirmation and individual agreement.

3. Service Descriptions

BLI describes training services, courses, modules, certification programs and badges as accurately as possible. However, exact content, course structure, trainer assignment, schedule and learning path may be adapted to learner level, availability, training goals, group composition and operational requirements.

BLI may update course names, module descriptions, training formats, certification criteria and service structures where this is reasonable and does not materially reduce the agreed service scope.

4. Training Formats

BLI services may be delivered online, in person, in hybrid format, as private coaching, as group training, as corporate training, as hospitality workshops, as communication labs or as framework agreement training. The agreed format is stated in the relevant offer, order confirmation or written agreement.

Online sessions may be conducted via video meeting platforms such as [insert actual platform]. The Client and Learners are responsible for having a stable internet connection, suitable device, microphone, camera where required and quiet learning environment.

5. Trainer Assignment

BLI assigns qualified language coaches, trainers or specialists based on target language, level, training goal, availability and required specialization. A specific trainer is not guaranteed unless expressly agreed in writing.

BLI may replace a trainer where necessary due to illness, scheduling conflict, availability, quality reasons or operational requirements.

6. Placement Tests and Learning Plans

Placement tests, level checks and learning plans are designed to support course planning. They do not replace official language exam results, school certificates, university certificates or public authority assessments unless expressly stated.

Placement recommendations are based on available information and may be adjusted after training begins if the learner’s actual level, pace or needs differ from the initial assessment.

7. Client and Learner Responsibilities

Clients and Learners are expected to provide accurate information, attend sessions on time, prepare as reasonably requested, communicate scheduling issues promptly and use training materials only within the permitted scope.

• Provide correct contact, billing and learner information
• Inform BLI about relevant level, goals, deadlines and special requirements
• Attend agreed sessions on time and with suitable technical setup
• Use respectful communication with trainers, staff and other learners
• Do not record sessions without prior written permission
• Do not distribute BLI materials without authorization

8. Corporate Clients and Framework Agreements

Corporate clients may book training for employees, departments or teams. A framework agreement may define the number of learners, training budget, eligible employees, reporting scope, invoicing structure, course access, cancellation rules and certificate handling.

Where employees participate in training under a company agreement, the company is responsible for ensuring that employee participation, internal communication and data sharing are handled in accordance with applicable employment, privacy and internal company rules.

9. Hospitality and Service Training

Hospitality training may include hotel, restaurant, bar, wellness, spa, tourism, customer service and guest communication modules. Training examples, role plays and scenarios are designed for learning purposes and must be adapted by the Client to its actual operational rules, safety policies and service standards.

10. Use of Badges, Seals and Certificates

Clients may use BLI badges, certificates, partner seals and verification references only within the scope granted by BLI and only while the status is valid. The Client may not alter, distort, misrepresent or use expired badges or certificates.

If a badge or certificate includes a validity date, verification ID, certified level, language scope, department scope or training scope, the Client must present it accurately and must not imply a broader certification than granted.

11. Public Verification Pages

BLI may provide public verification pages for organizations, certificates, badges or partner seals. Verification pages may display organization name, certificate ID, certified scope, modules, issue date, valid-until date and active status.

Individual employee names should be published only where appropriate permission and a valid legal basis exist. BLI may remove or update public verification pages if the certification expires, is revoked, is misused or is no longer accurate.

12. Revocation of Certification or Badge Rights

BLI may suspend or revoke certification status, badge use or verification listing if the Client fails to meet certification criteria, provides inaccurate information, misuses the badge, fails to complete agreed requirements, does not renew the certification, or uses misleading public wording.

13. Learning Outcomes and No Guarantee

BLI provides professional training, coaching and support. However, language learning progress depends on many factors, including attendance, practice, prior knowledge, learner motivation, training duration, learning environment and regular use of the language outside sessions.

BLI does not guarantee a specific exam result, certification outcome, job outcome, visa outcome, promotion, revenue increase, customer review improvement or exact language level unless expressly agreed in writing.

14. Exams, Visa and Relocation Information

BLI may provide training for exam preparation, visa-related language goals, relocation German, workplace communication and daily-life language. Such training is educational support only and does not constitute legal, immigration or official authority advice.

Clients and Learners are responsible for verifying current requirements with the relevant exam provider, authority, employer, institution or professional advisor.

15. AI-Enhanced Practice

BLI may use AI-enhanced practice, prompts, role-play tasks, writing support or learning routines as part of training. Such tools support learning and do not replace human coaching, official assessment or legal advice.

Learners should avoid entering confidential, sensitive or third-party personal data into external AI tools unless explicitly instructed and legally appropriate safeguards are in place.

16. Confidentiality

BLI treats confidential business information, learner information and internal training details with appropriate care. Clients and Learners must also keep confidential information received during training, coaching or corporate programs confidential unless disclosure is authorized.

17. Data Protection

Personal data is processed in accordance with the BLI Privacy Policy. The Privacy Policy explains how personal data may be collected, used, stored, shared and protected in connection with website use, inquiries, course bookings, training delivery, certificates and public verification pages.

Where a corporate client provides employee data, the parties may need to agree appropriate data protection terms depending on the role of each party and applicable privacy law.

18. Force Majeure

BLI is not responsible for delays or failure to perform caused by events beyond reasonable control, such as illness, technical failures, platform outages, network disruptions, natural events, labor disputes, government measures or other unforeseeable circumstances.

19. Changes to These Terms

BLI may update these Terms from time to time. The version applicable to a specific booking is generally the version in force at the time of contract formation, unless a later version is agreed or legally required.

20. Severability

If any provision of these Terms is or becomes invalid, unenforceable or incomplete, the remaining provisions remain unaffected. The invalid or unenforceable provision should be replaced by a valid provision that comes as close as possible to the intended economic and legal purpose.

21. Governing Law and Jurisdiction

These Terms are governed by the law of [insert governing law]. Place of jurisdiction is [insert place of jurisdiction], unless mandatory law provides otherwise.